My Shuttle

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Airport Arrivals

When you land in SLC

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Upon your arrival, you will receive a text message from your designated driver. Please respond so your driver will know the message was received. 

baggage claim

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When you exit the plane, please follow signs to baggage claim. Remember to turn your phone off Airplane mode so driver can get in contact with you. 

when you collect luggage

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When you collect your luggage and are ready to be picked up, please locate your assigned exit door (illustrated below). Once you found it, please send another message to your driver saying that you are ready for pickup. Your driver will respond to your text/call with the ETA and what type of vehicle to look for. 

Delta airline arrivals - exit door #10 (Terminal 2)

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Please wait by the first curb outside exit door #10 (Expect the driver to arrive within a 5-10 minutes).

All other airlines - exit door #6 (Terminal 1)

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Please wait by the first curb outside exit door #6 (Expect the driver to arrive within a 5-10 minutes).

International Arrivals - (Exit door #15) international Terminal

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Please wait by the first curb outside exit door #15 (Expect the driver to arrive within a 5-10 minutes).

Airport Arrivals Continued

important to remember

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When you walk outside, you will meet your driver by the first curb (PLEASE AVOID CROSSING THE STREET). All of our vehicles have the ‘My Shuttle’ logo on the side of the window.

our airport is currently under construction

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SLC will have a new Airport in place sometime in 2020. Now during this time there is a lot of construction going on. This is causing some minor delays in the time it takes our drivers to pick you up curbside. Before construction began it took our drivers 1-3 minutes to arrive curbside, now it can take 5-10 minutes. We just wanted to point this out so you are aware and don't think your driver is being tardy/late. Thank you for your patience & understanding during this time. 

Airport Departures

Departing from SLC Airport

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We recommend being at the airport 1 1/2 hours prior to flight departure. 

Text Communication from your driver

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SLC Airport Arrivals

The day before your trip, you will receive a text message from your driver (Please respond so the driver knows the message was received). Expect to receive this text sometime between 12pm - 8pm mountain time. Your driver will be re-confirming your flight details & estimated arrival time. This is so the driver can track the right flight into SLC & verify that the phone number we have for is correct. Having the right flight details is crucial because without it, we would have no way of knowing when you land in SLC.  

SLC Airport Departures

The day before your trip, you will receive a text message from your driver (Please respond so the driver knows the message was received). Expect to receive this text sometime between 12pm - 8pm mountain time. Your driver will be re-confirming your scheduled pickup time & pickup address. Expect the driver to arrive on-time if not early.